Contact us

Contact us

Call us on:

General Enquiry and Complaint

853-28553669

General enquiries

Address

The Hongkong and Shanghai Banking Corporation Limited, Macau Branch

639 Avenida Da Praia Grande Macau, Macau

Contact Centre 0800132 (Local)
International (853) 8599 2132
9:00 am to 5:30 pm, Monday to Friday

Telephone

853-28553669

Resolving your Complaint

We will acknowledge receipt of your feedback/complaint within the next working day and aim to resolve most issues within nine working days. Your complaint will be handled in total confidence by employees with the right experience and authority who are not directly involved in the matter. If a complaint is raised by a third party, we will only contact the customer directly to protect his/her privacy. Appropriate redress will be offered if the complaint is upheld but it may not necessarily involve a financial compensation. You can ask for your case to be reviewed by management at a higher level within the Bank if you are dissatisfied with the decision.

Our aim is to resolve all complaints internally. However, if despite our best efforts, you are not entirely satisfied with our handling, you have the right to refer the matter to the Monetary Authority of Macao (AMCM) on Calcada do Gaio, No. 24 e 26, Macau. HSBC fully co-operates with the AMCM in the handling of complaints.

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Please be aware that the external site policies will differ from our website terms and conditions and privacy policy. The next site will open in a new browser window or tab.