To serve you better as an international bank with access to global markets, we have recently simplified the terms in our General Terms and Conditions which governs your HSBC accounts and related services. The revised and latest General Terms and Conditions will now comprise the following documents under the same documentation framework:
(1) The Master Services Agreement, which sets out the essential legal terms governing our overall banking relationship with you and our other corporate customers; together with the Confidentiality and Regulatory Annex, which sets out parties’ obligations in relation to confidential information, customer information and tax compliance;
(2) The Macau SAR Local Conditions, which sets out specific terms necessary from a local legal, regulatory and operational perspective;
(3) The HSBCnet Annex, E-Channel Services Schedule, and Securities Measures, which set out the specific terms that apply to the access and use of our digital banking platform - HSBCnet, and the relevant security protocol and measures for HSBCnet (these only apply if you have an e-channels profile with HSBC),
(4) The Service Terms and Conditions, which sets out supplementary terms on certain payment services provided to our corporate customers.
Together (the “New Terms”). The New Terms can be found at https://www.business.hsbc.com.mo/en-gb/download-center.
What are the key changes?
The New Terms do not materially change the terms governing our relationship with you. The Master Service Agreement has been further streamlined and the revision is to ensure a consistent documentation experience is in place across jurisdictions for our corporate customers.
There are some important points to highlight:
- The latest Master Services Agreement (MSA) has been simplified from a drafting perspective (e.g. removing archaic legal terminologies/jargons, reducing complex or lengthy sentences, providing new definitions), so the terms are presented in shorter and clearer language.
- Due to the simplification of terms, the numbering of the provisions/ clauses will be different from the existing version of the General Terms and Conditions.
- A new clause 19 in the MSA on the use and acceptance of electronic signatures has been introduced to suit the current market practice.
- In case of a Force Majeure Event (see the latest MSA for full definition), you may now suspend the performance of the relevant obligations as a customer under clause 10.5 of the latest MSA.
- To better reflect our commitment on fairness, indemnification to be given by the customer under clause 10.7 of the latest MSA relating to the process of customer’s instructions is limited to direct loss, and will not be applicable if such direct losses are caused by the negligence or willful misconduct of the bank.
Kindly read the New Terms for better understanding of the important points above. We will still keep the previous version of the Existing General Terms and Conditions on our website (which can be found here at https://www.business.hsbc.com.mo/en-gb/download-center). for your reference until 15Nov2025. For the sake of clarity, the New Terms shall become effective on the effective date(s) mentioned below.
What else do you need to know?
- You are advised to go through the contents of these New Terms carefully for the full effect of these terms and conditions, and you may seek independent legal advice as appropriate.
- If you need more information on the changes of terms or there is any query, please do not hesitate to contact your Relationship Manager.
Effective Date:
This New Terms will become effective on 15Nov2025
